Perjanjian penawaran publik untuk penyediaan layanan informasi

Hereby Keeyo, Inc., a corporation organised under the laws of the State of Delaware, United States of America (File Number 10740376, incorporated on 18 August 2026), operating the travel platform under the brand names Treeple and treeple.kz (hereinafter the "Company"), publishes this offer to enter into an agreement on the provision of information services, on the terms set out below, addressed to individuals (hereinafter, upon acceptance of this offer, the "Client").

This offer is a public offer: it is a binding proposal open to any person who accepts it in the manner described below.

This public offer (hereinafter the "Offer") takes effect upon its publication on the internet at https://treeple.kz/ and remains in force until revoked by the Company.

The Company may at any time, at its sole discretion, unilaterally amend the terms of this Offer or revoke it. Amendments take effect upon publication of the amended terms at https://treeple.kz/, unless a later date is stated at the time of publication. Amendments do not apply retroactively to bookings already confirmed and paid for.

Acceptance of this Offer (the moment of full and unconditional acceptance) occurs when an individual performs any of the following actions through the Website: searching, ordering, purchasing, renting, leasing, booking/reserving, and/or paying the relevant amount.

1. Definitions Used in This Agreement

• Company — Keeyo, Inc., a Delaware corporation, acting under the Treeple / treeple.kz brand.
• Local Operator — a company affiliated with the Company and established in the Republic of Kazakhstan, which performs local trip coordination, settlement with Suppliers, on-the-ground customer support and, at present, the acceptance of online payments on behalf of the Company.
• Client — an individual who adheres to this Agreement by accepting the terms of this document.
• Parties/Party — the Company and/or the Client.
• Website — https://treeple.kz/, operated by the Company.
• Services — the Company's information services, provided by granting access to information about Suppliers and their products and services posted on the Website, and by providing the Website's Services.
• Service — the functionality offered via the Website enabling the search, order, purchase, rental, lease, booking/reservation, and/or payment of Suppliers' products and services.
• Supplier — providers of services, including (but not limited to) accommodation providers, leisure providers, transport providers, tour operators, travel insurers and other providers of services or products that can be found, ordered, purchased, rented, leased, booked/reserved and/or paid for on the Website.

2. Subject Matter of the Agreement and Procedure for the Provision of Services

2.1. The Company provides the Services to the Client in the manner and on the terms set out in this Agreement.

2.2. The Website is an online resource through which Suppliers may independently advertise, promote, sell and/or offer their products and services, while Clients may discover such products or services, compare them, place orders, make bookings/reservations, rent, purchase and pay for them.

2.3. Except as expressly stated in Section 3, the Company is not an owner, agent, tour operator, representative or affiliate of the Suppliers whose information is posted on the Website.

2.4. The Website, its pages, content, infrastructure and the Services provided by the Company through the Website are owned and operated by the Company and are offered to Clients exclusively for personal, non-commercial use.

2.5. By using the Website and placing an order, the Client enters into direct (legally binding) contractual relations with the selected Supplier. The Company provides information services by transmitting the relevant order data to the corresponding Supplier.

2.6. All information posted on the Website is based on data provided by the Suppliers. Suppliers bear full independent responsibility for the accuracy of the information regarding prices, rates, fees, availability, rules, conditions and other data displayed on the Website.

2.7. The Company does not verify and does not guarantee the accuracy or completeness of the information posted by Suppliers.

3. Tourist Products Formed by the Company

3.1. The Company may, at its discretion, offer tourist products it has formed itself. Such products are operated on the ground by the Local Operator or by a licensed Supplier holding the permits required in the country where the trip takes place.

3.2. All tourist products formed by the Company are labelled on the Website separately from the products and services of Suppliers.

3.3. The Company's liability in respect of tourist products applies solely to those products offered directly by the Company and distinctly labelled on the Website.

3.4. In all other cases the Company acts exclusively as a provider of information services.

3.5. When purchasing tourist products formed directly by the Company, the relationship is additionally governed by the rules and policies published for the relevant product.

4. Obligations of the Client

4.1. Not to resell, create external hyperlinks to, use, copy or monitor in any unauthorised manner any part of the content or information available on the Website for any commercial or competitive purpose.

4.2. To review carefully all rules of the Suppliers, including cancellation, refund and modification policies.

4.3. To verify the detailed terms and conditions of the Supplier's product or service before using the Website's Services.

4.4. To enter data independently when using the Website's Services and to ensure that such entries are correct and accurate.

4.5. To check for the issuance of any electronic ticket, voucher, insurance certificate or other relevant document after payment.

4.6. To comply with the Supplier's rules for the return or exchange of electronic tickets.

4.7. To pay any service or commission fee charged by the Company for using the Services, as well as any other applicable fees or charges.

4.8. To assume responsibility for the safekeeping of data obtained through using the Website's Services.

4.9. To notify the Company immediately of any case or suspicion of a breach of confidentiality.

5. Payment Terms

5.1. The Client pays the full cost of the purchase, rental, lease and/or booking of Supplier products and services on the Website through a secure online payment system. Partial payment is permitted in certain cases when reserving a place or equipment.

5.2. Payment processing. Online payments made on the Website may be accepted and processed by the Local Operator, or by another payment operator engaged by the Company, acting on behalf of and for the account of Keeyo, Inc. In that case the payment document, the payment page and the bank statement entry may show the name of that operator rather than the name Keeyo, Inc. Payment made to such an operator discharges the Client's payment obligation towards the Company in full, and the Company remains the Client's counterparty under this Agreement irrespective of which entity technically collected the funds.

5.3. When the Company or the Local Operator collects payment on behalf of the Supplier, neither acts as the entity selling the product or service.

5.4. The Company's Services are deemed duly rendered once the funds paid by the Client have been transferred to the Supplier.

5.5. The Company's service fee for the use of the Services is stated at checkout before payment. It is non-refundable, except where the Company has failed to perform its obligations or where a refund is required by the law applicable to the Client as a consumer.

5.6. The Company is entitled to charge a fee for changes to booking data requested after the Services have been used.

5.7. All expenses related to banking operations for transferring funds shall be borne by the Client.

5.8. The payment deadline is indicated on the Website at checkout. If the Client misses the payment deadline, the product or service may be cancelled.

5.9. Card numbers and bank credentials are not stored by the Company. By paying by bank card, the Client acknowledges that the payment data is handled by the payment provider under its own terms.

5.10. The purchase or booking may be cancelled without prior notice if the relevant amount cannot be debited in full.

6. Representations and Warranties. Liability and Limitation of Liability

6.1. By entering into this Agreement the Parties represent that they have the legal capacity and authority required.

6.2. The Client is fully responsible for any inaccuracy or error made when using the Website's Services.

6.3. The Company shall not be liable for improper delivery of the Services caused by defects in equipment not owned by the Company, by data transmission failures, or by acts of governmental authorities.

6.4. The Company shall not be liable if the Services were not provided through the fault of the Client.

6.5. Neither Party shall be liable for non-performance caused by force majeure.

6.6. If the Client violates this Agreement, the Company may suspend or terminate the Services.

6.7. The Company shall not be liable for losses arising from an inability to use the Website and/or the Services.

6.8. To the maximum extent permitted by applicable law, the Company's total aggregate liability under this Agreement shall not exceed the service fee the Company received in connection with the relevant booking.

6.9. In the event of claims by third parties arising from the Client's breach of this Agreement, the Client undertakes to indemnify the Company against the resulting losses.

6.10. The Company shall not be liable for consequences of the Client's late arrival for a service.

6.11. Consumer rights. Nothing in this Section or in this Agreement excludes or limits any liability that cannot be excluded or limited under the law applicable to the Client as a consumer, including the mandatory consumer-protection and traveller-protection rules of the Client's country of residence and of the country where the trip takes place.

7. Disclaimer

The Company is not liable for:

• The accuracy of passport or identity document data entered by the Client;
• The choice of identity document used by the Client;
• The accuracy of the Supplier data chosen by the Client;
• Timely arrival for all procedures;
• The availability of all necessary documents;
• The validity of identity documents;
• The selection of connecting times;
• Baggage check-in, baggage loss or damage;
• Fare levels (prices may be revised by Suppliers);
• The correctness and functioning of payment systems;
• The Supplier's performance of its obligations;
• Any cancellation or rescheduling of the Supplier's products and services;
• The Supplier's cancellation of any booking.

8. Supplier Responsibility

The Client understands and accepts that the Supplier alone is responsible for complying with the law applicable to it, including consumer protection law, and for the accuracy of the information the Supplier provides on the Website.

The Company shall not be liable for the suitability, validity, quality, compliance or timeliness of the products or services offered by the Supplier.

Claims relating to Supplier products and services are addressed directly to the Supplier. The Company will, on request, provide the Client with the Supplier's contact details and assist in transmitting the claim.

9. Conditions for Exchanging and Refunding Train and Bus Tickets

9.1. Train and bus tickets are exchanged and refunded by the Client directly.

9.2. The exchange or refund is carried out in accordance with the rules established by the carrier and by the third-party ticketing service through which the ticket was issued.

9.3. To request a refund or exchange, the Client contacts that ticketing service using the same email address or phone number that was used at the time of booking.

10. Modification and Cancellation

10.1. When purchasing products and services, the Client accepts the modification, cancellation and no-show policy and all additional conditions of the Supplier.

10.2. Refunds are made only to the payment instrument or account from which the original payment was received, unless applicable law requires otherwise.

10.3. Certain rates and special offers may be non-cancellable, non-refundable or non-changeable. This is stated before payment.

10.4. Where the Client is entitled to a refund, the Company procures that the refund is made through the same operator that accepted the payment.

11. Information Messages

11.1. The Client may consent to receiving updates and informational messages about news and special offers by SMS, messenger and email.

11.2. The Client may change their mailing preferences or opt out entirely at any time, using the unsubscribe link or by writing to support@treeple.kz.

11.3. Where telephone conversations are recorded in order to improve service quality, the Client is notified at the start of the call.

11.4. Prices stated in mailings and advertisements do not constitute a public offer.

12. Intellectual Property Rights

12.1. The Company is the sole owner or lawful licensee of the Website, its content and the software necessary to provide the Services. The Client undertakes to respect the Company's intellectual property rights.

12.2. By uploading any information or content to the Website, the Client grants the Company a non-exclusive, royalty-free, transferable licence to use that content in connection with the operation and promotion of the Website. The Client may withdraw the content, after which the licence ceases for future use.

12.3. Unauthorised use of the Website's content entitles the Company to demand that the use cease and to recover the losses actually caused, together with any legal costs, in accordance with applicable law.

13. Personal Data

13.1. Personal data provided by the Client is processed by Keeyo, Inc. as controller, in accordance with the Privacy Policy published on the Website.

13.2. The Client acknowledges that the details required to perform a booking are transferred to the Supplier and to the Local Operator in the Republic of Kazakhstan, including where that constitutes an international transfer of personal data.

13.3. The Client's rights in respect of their personal data, and the ways of exercising them, are set out in the Privacy Policy.

14. Additional Provisions

14.1. Failure by either Party to exercise any right shall not constitute a waiver of that right or of this Agreement.

14.2. The Company's support hours are published on the Website. Urgent matters during a trip are handled through the contact channel provided in the booking confirmation.

14.3. Governing law. This Agreement is governed by the laws of the State of Delaware, United States of America, without regard to its conflict-of-laws rules. This choice of law does not deprive the Client, where the Client is a consumer, of the protection afforded by the mandatory provisions of the law of the Client's country of habitual residence, nor of the mandatory traveller-protection rules of the country in which the trip takes place.

14.4. The Company may amend this Agreement at any time by publishing the amended text on the Website, subject to the fourth paragraph of the preamble.

14.5. Section headings are for reference only.

14.6. If any provision is held invalid or unenforceable, the remaining provisions remain in full force.

14.7. Disputes are resolved by negotiation in the first instance. The Client sends a claim to support@treeple.kz; the Company replies within 30 days.

14.8. Forum. If the Parties fail to reach agreement, disputes shall be submitted to the state or federal courts located in the State of Delaware, United States of America. This does not deprive the Client, where the Client is a consumer, of the right to bring proceedings in the courts of the Client's country of residence where the applicable consumer-protection law confers that right.

14.9. For all matters not covered by this Agreement, the Parties shall be guided by the applicable law.

Last updated: 02.09.2026 · Effective date: 02.09.2026 · Version 2.0
Keeyo, Inc., a Delaware corporation · treeple.kz is a brand (DBA) of Keeyo, Inc.